Six Foot Thoughts & News

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Posted by: Jason 6/11/2023

Six Foot Design Co Blog - Customer Experience Vs Customer Service

Customer Experience VS Customer Service

I am huge fan of these little knowledge tidbits, being designers we often don't think to much into the business stuff but it is so important and I recommend it.

Although I think Annette Franz Says it better below, but from a creative whose a massive Sci-Fi Fan:

Customer Experience is when that alien invasion turns about to be a positive experience and it gives you a little hope to what the next experience will be.

Customer Service is when you have to call in the the forces because the experience was not that great or there are questions.

From Annette Franz, Founder and CEO of CX Journey

Customer experience involves every way a customer interacts with a company, at all stages of the customer journey.

Customer service is what happens when the experience breaks down.